Support & FAQ

Frequently asked questions

What is TerraTech?

TerraTech is an open-world, sandbox adventure game, where you design and build your own creations through a mix of crafting, combat and discovery. Design vehicles from a huge library of blocks. Scavenge, craft and buy new parts to survive and become the ultimate planetary prospector.

Where can I get it?

Steam, Humble Store, PlayStation store, Microsoft Store, Nintendo eShop.

Can I get a physical copy?

Physical copies are available only in Japan for the Nintendo Switch.

Will it be localised to my language?

All supported languages are listed on the relevant store pages.

Help! I have a problem with the game.

No problem! Take a look at the troubleshooting steps below, and if you’re still stuck, get in touch with us via help@payloadstudios.com.

I’d love to make content about your game. How can I get in touch?

If you’re a content creator, please get in touch via info@payloadstudios.com and use the subject line ‘Creator request’.

Which engine was TerraTech made in?

Unity.

What is TT_Unstable?

Before we release each TerraTech update on Steam we will release a test version. This is the TT_Unstable version. For more details on how to access it check out this video.

Why is the console version of TerraTech different from the PC (Steam) version?

In order for us to release TerraTech on Xbox One, PlayStation 4 and Switch the game has to comply with their compliance testing criteria. One of the main areas of the compliance testing is performance. If you want to publish your game on their platform it has to perform to a certain standard. This means it has to run smoothly with reasonable frame rates, no frequent crashes, etc. As for TerraTech we’ve had to include some features to ensure the game runs as smoothly as possible on these platforms. The most notable of which is the World Capacity (also known as the Block Allowance). We understand that this means these versions aren’t on complete parity with the PC version, however, if the options were to not release at all, or release with some adjustments, we will always choose the latter.

Troubleshooting

Does TerraTech run okay on your computer, but at a low framerate?

Yes

Watch the following video on YouTube for possible tips on increasing your framerate: https://www.youtube.com/watch?v=8SSx3mZOZ5o

No

Continue to the next step.

Are the drivers for your graphics card and sound card both up to date?

Yes

Continue to the next step.

No

Update your drivers for your graphics card and sound card and try launching TerraTech again.

Has TerraTech run successfully on your computer before?

It’s possible that your save data has become corrupted and is preventing TerraTech from running as it did previously.

Yes

Try the following steps:

  1. Browse your local TerraTech files and find the “Saves” folder.
  2. Rename the “Saves” folder to something else to make a back-up of your game save files.
  3. Launch TerraTech.
  4. Type in a player profile name.
  5. Start a new game to find out if TerraTech is working again.
  6. If the game plays properly again, try copying your backed up game save files into the new “Saves” folder into the player profile sub-folder.
No

Continue to the next step.

Does TerraTech freeze on a black screen, with only the mouse cursor visible, when you launch the game?

Yes

Try the following steps:

  1. Open Task Manager
  2. Go to the ‘Services’ tab.
  3. Find ‘AudioSrv’ in the list, right click and select ‘Restart’
  4. Restart TerraTech
No

Continue to the next step.

Graphics Card Troubleshooting

Is your graphics card good enough to run TerraTech?

Check the table below to see how your graphics card or integrated graphics chipset compares with the minimum and required specification cards. The entries contain commonly reported graphics cards and chipsets.

Graphics Card Comparison Table

Graphics card name Passmark G3D Mark (Higher is better) Pass or Fail?
GeForce GTX 980 9738 PASS
GeForce GTX 970 8673 PASS
Radeon R9 295X2 7110 PASS
Radeon R9 290X / 390X 7105 PASS
GeForce GTX 960 5954 PASS
GeForce GTX 680 5717 PASS
Radeon HD 7970 / R9 280X 5238 PASS
GeForce GTX 760 4954 PASS
GeForce GTX 660 4121 PASS
GeForce GTX 560 3111 PASS
Radeon HD 7790 2993 PASS
Radeon HD 5970 2593 PASS
GeForce GTX 550 Ti 1923 PASS
GeForce GTX 650 1831 PASS
Radeon R7 + R7 200 Dual 1314 PASS
GeForce GT 650M 1199 PASS
Mobility Radeon HD 5870 1174 PASS
Recommended requirement: GeForce GTX 260 1118 PASS
Radeon HD6750M 925 PASS
GeForce 930M 846 PASS
GeForce GT 630 795 PASS
Intel HD 4000 454 PASS
GeForce GT 130 450 PASS
GeForce GT 705 410 PASS
Radeon R4 399 PASS
Radeon HD 4650 394 PASS
Minimum requirement: GeForce GT 520M 385 PASS
Radeon HD 8400 370 FAIL
Intel HD 3000 310 FAIL
GeForce GT 220 293 FAIL
GeForce 320M 280 FAIL
ATI Radeon 2600 PRO 216 FAIL
GeForce 9400 155 FAIL
GeForce 9400M 120 FAIL
Mobility Radeon X1600 90 FAIL
Intel G41 Express Chipset 57 FAIL
Mobile Intel 4 Series Express Chipset Family 46 FAIL
Mobile Intel 965 Express 19 FAIL
Intel Q35 Express 12 FAIL
Intel G33/G31 Express 10 FAIL
GeForce FX 5200 7 FAIL
Intel Q965/Q963 Express 7 FAIL
Intel 82945G Express 6 FAIL
Intel 945 Express 4 FAIL
Yes

Continue to the next step.

If you are getting a low frame rate on a computer with an integrated graphics chip as well as a graphics card, is TerraTech using your graphics card?

Yes

Continue to the next step.

No

Open your graphics card control panel e.g nVidia Control Panel and in Manage 3D Settings, set the preferred graphics processor to the graphics card processor instead of the integrated graphics processor.

Error Messages

Check file permissions on Documents/My Games/TerraTech/Saves/UserData.sav and the folder it’s in.

  • For Mac:
    • The file should be at ~/Users/YourUserName/Library/Application Support/TerraTech/Saves/UserData.sav
  • For Linux:
    • The file should be at ~/home/[user]/.local/share/TerraTech/Saves/UserData.sav

If your question isn’t here, feel free to email us.